Patient Survey – The Vein Clinic

At The Vein Clinic, we believe that listening to our patients is essential to delivering safe, effective and compassionate care. We regularly invite patients to complete anonymous surveys following their consultation or treatment, allowing us to reflect on their experience and continually improve our service.

The feedback below represents a summary of patient responses and highlights key themes relating to communication, professionalism, clinical expertise and overall satisfaction with care received at The Vein Clinic.

We are grateful to all patients who take the time to share their views. Their feedback plays a vital role in maintaining the high standards expected of a consultant‑led, evidence‑based vein service.

Our latest patient survey results

Our patients consistently rate their experience with us as excellent – from the moment they make an appointment to the follow‑up after treatment.

Ease of access:

All respondents rated appointment booking, opening hours, location convenience, and prompt return of calls as excellent or good, with the majority giving the highest possible score.

Outstanding care:

Every patient rated their doctor, nurse, and medical team as excellent for listening, taking time, explaining clearly, giving sound advice, being friendly and helpful, and answering questions.

Facilities:

Patients praised the cleanliness, comfort, safety, privacy, and ease of finding their way around.

Billing:

Clear explanations of charges, smooth payment processes, and helpful reminders were all rated excellent or good.

Trust and recommendation:

100% of respondents said they would recommend us to friends and family.

In their own words:

“I felt listened to and cared for – everything was explained clearly.”

“The whole process was smooth, from booking to follow‑up.”

“I would recommend this service without hesitation.”

And finally...our absolute favourite!